Last night was one of those nights at work where I became absolutely appalled by the way my manager spoke to me. I don’t say that because “I’m so high high and mighty and holier than thou”, I say that because I can’t believe any boss would ever speak to their employees as such. I know many do, but I’ve always been one of those people who believes that it’s extremely unprofessional, disrespectful, and all around rude.
In my personal opinion, as a boss, it is much more effective to tell your employee that they are doing something wrong in a calm manner. If this person needs a disciplinary, there’s always a calm way around it, not “Oh for fuck’s sake, I can’t believe you could have fucked up this royally.” If a manager says something like “listen mate, I’m sorry, but you’ve messed this up before, and I’m going to have to give you a disciplinary.” That way, the boss gains the respect from their CO-WORKERS. At the end of the day, their employees are also their co-workers, and deserve to be treated as such. I also understand that many managers don’t care whether or not they receive respect from their co-workers, as long as their co-workers get their job done at the end of the day. They feel that as long as they do that, they are free to yell at them, be rude to me, all around treat them like they are lower beings and judge them for being so.
Frankly though, if a manager is under a company, as some pubs are, then the company that owns them should probably be aware of the way some of their employees are treated by their manager. I know for a fact, that without a professional attitude, a pub company can discipline whoever, however they want for that little reason.
Anyway, back to the story at hand, and please, feel free to disagree with me if you think it is completely legit that she spoke to her employee like this.
First of all, let me start out that as I write this, I’ve seem to come down with some sort of cold. Heavily. This morning, I woke up and couldn’t breathe through my nose at all. I went to sleep feeling the same way. My throat felt odd and yadda yadda yadda, I’m sure you’ve all had a cold before.
It started out about two days ago. You know when you just feel it coming on? I knew I was going to end up sick. But the next day, I thought I felt fit enough to go to work and work my ass off serving prestigious assholes, perverted horndogs, and over-pretentious mothers. Earlier that morning, we had a table of 50, which I was not there for. But apparently, because of how little my G.M. helped, and how much my assistant manager (A.M.) had to work, EVERYONE was grumpy. I will give my G.M. credit because she was working in the kitchen all day (I was shocked to find out that she even got up and did some work).
But I got there, and got right to cleaning the pub up because quite frankly, it was a state. I had to do tables, glasses, serve, run food, clean, all at the same time, and I only finished cleaning up right before it was time to start closing up.
I had spoken to my A.M. throughout the night, and she had asked on numerous occasions if I was feeling alright. I told her I was feeling ill, and it was getting progressively worse, which I can only assume it hit me so hard because I was working.
I usually have Mondays off. So I was looking forward to a day of lying in, blowing my nose every ten seconds, and at least starting my final work for University that’s due next week. Considering I haven’t had time to start because of my constant shift from work and Uni, I was quite pleased.
Now, my G.M. comes out of the kitchen, and doesn’t ask me if I can work tomorrow, like any other normal manager would. She doesn’t ask me, she TELLS me, I am working tomorrow from 12 to 5.
So that’s fine. I didn’t say anything, but I continued on with my job. My A.M. asked how I was feeling and I told her the honest truth; I felt a bit rough.
She kindly tells me “Look, if you feel sick, then just go to tell Kaz that you can’t work tomorrow. Honestly, she’ll appreciate it more if you tell her that now rather than you call her up at 11.30 tomorrow morning and tell her. This way she has time to find more people to cover you. You just don’t want to let her down“
And this was true. I didn’t want to let anyone down. So I walked into the kitchen, and said to her pretty much the same thing. “Listen, Kaz, I don’t know if it’s a good idea that you put me on shift tomorrow. Truth is, I haven’t been feeling well today, and I don’t want to let you down tomorrow because I don’t know how I will be feeling in the morning.“
Her response?
“Aw, for fuck’s sake. Fine, fine, whatever, whatever.”
I was a bit shocked at her reaction, and I turned around to walk away. But this wasn’t the end. She then proceeded to yell, across the kitchen for everyone to hear:
“And d’you know what, Lily? If you feel that fucking bad, then you can just fuck off home now! Go tell Catty!“
I was so shocked by this. I walked out to the bar, and just stood there for a couple of seconds. Catty, which if you haven’t guessed yet is my A.M. comes up to me, asks if I’m okay, and I tell her what happened. Her response was “welcome to my world“.
Honestly, I could have let this go if it was just her losing her cool this ONE TIME. But it’s not. Catty’s response lead me to believe that Kaz treats Catty like this all the time, which just isn’t fair.
Let me also make clear that I have not ONCE done anything to make her think that I could be faking, which is exactly what she thinks.
Catty defended me, bless her. She went in there, and Kaz says “I’ve just been informed that Lily is feeling ill. Why is she still here?“
To which Catty replied with:
“Look, she’s been saying she’s been feeling ill all day, so it’s not like you told her to work,and she came up with an excuse not to. I’m calling Sam right now to see if she can cover her shift, so stop taking your anger out on her.” and she walked out.
But it honestly got me considering to notify Greene King about the way she treats her employees and for many other things she does that I don’t quite know if she is allowed to do. I’m not the only person she speaks to like that. She used to take our tip money out of the tip jar and put it into the tills if they were down. She doesn’t now. Now, we are each individually assigned our own tills. But this is another thing I don’t know if it’s allowed. She makes us COUNT those tills, on the bar, in public view, then if any money is missing, we have to pay for it out our own pocket money. On busy or slow days, the majority of the time, she sits and does nothing, or plays on her computer whilst eating or drinking. She’s just a horrible manager.
I was already thinking of notifying Greene King before, but now with the full on experience as to how she treats her employees, I have a damn right mind to call them up and tell them to sort their lives out.
I don’t want Kaz to lose her job. I would never wish that upon anyone especially with the current recession. I just wish she knew that all the things she does are completely wrong, and shouldn’t be done.
